Last updated: February 19, 2026
These Terms of Service ("Terms") govern your access to and use of the OpinionGuard platform, website, and related services (collectively, the "Service") operated by Utmost Inc, a Wyoming corporation ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
"Customer" or "you" refers to any individual or entity that creates an account and subscribes to the Service. "End User" refers to your customers whose contact information you upload to the Service for the purpose of requesting reviews. "Platform" refers to the OpinionGuard software application and all associated tools, dashboards, and features. "Subscription" refers to the paid plan you select to access the Service.
You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. By using the Service, you represent and warrant that you meet these requirements.
To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access or use of your account. We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.
OpinionGuard provides automated review management tools for businesses, including but not limited to: automated review request messages via SMS and email, review reactivation campaigns to past customers, smart rating-based routing, AI-generated review responses, reputation monitoring dashboards, and negative feedback alerts. The specific features available to you depend on the Subscription plan you select.
The Service is offered on a monthly subscription basis. By subscribing, you authorize us to charge your designated payment method on a recurring monthly basis at the rate corresponding to your selected plan. All fees are quoted in U.S. dollars.
Subscription fees are billed in advance at the beginning of each billing cycle. You may change or cancel your Subscription at any time through your account dashboard. Cancellations take effect at the end of the current billing cycle — you will retain access to the Service until then.
We reserve the right to modify pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
In addition to your Subscription fee, you are responsible for the actual carrier costs associated with sending SMS messages and emails through the Service. These costs are passed through at our cost without markup and are billed separately. Typical costs are under $5 per month for most businesses. Current rates are available in your account dashboard.
We may offer free trial periods at our discretion. At the end of a free trial, your Subscription will automatically convert to a paid plan unless you cancel before the trial period ends. We will notify you before your trial expires.
By providing your phone number and checking the SMS consent checkbox during signup, you agree to receive SMS messages from OpinionGuard (operated by Utmost Inc). Messages may include account notifications, onboarding updates, and service-related communications. Message frequency varies based on your account activity. Message and data rates may apply.
To opt out of SMS messages at any time, text STOP to any message you receive from OpinionGuard. You will receive a confirmation message and no further SMS messages will be sent. You may also text HELP at any time for assistance. Opting out of SMS does not cancel your Subscription or affect your ability to use the Service.
Carrier Liability Disclaimer: Wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, and Sprint, are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. OpinionGuard is not responsible for messages that are not delivered due to carrier issues, device incompatibility, or other factors outside our control.
For Customers who upload a minimum of 200 valid End User contacts during the first 7 days of their Subscription, we guarantee at least 20 new Google reviews within 30 days of activating the review reactivation campaign. If this threshold is not met, your first month's Subscription fee will be refunded upon request. This guarantee is subject to the following conditions:
You represent and warrant that:
You agree not to:
We take the privacy and security of your data and your End Users' data seriously. Our collection, use, and handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you are responsible for ensuring that your use of the Service complies with all applicable data protection laws. We will never sell, share, or use End User data for any purpose other than providing the Service to you.
The Service, including all software, content, designs, trademarks, and documentation, is owned by Utmost Inc and is protected by intellectual property laws. Your Subscription grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes only. You retain ownership of all data you upload to the Service.
The Service integrates with third-party platforms including Google, various CRM software providers, and communication carriers. We are not responsible for the availability, accuracy, or policies of third-party services. Your use of third-party integrations is subject to those third parties' own terms and policies. Changes to third-party platforms may affect the functionality of the Service, and we are not liable for such changes.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE ANY SPECIFIC NUMBER OF REVIEWS, REVIEW RATINGS, OR BUSINESS OUTCOMES EXCEPT AS EXPRESSLY STATED IN THE 30-DAY REVIEW GUARANTEE ABOVE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UTMOST INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Utmost Inc and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) any content or data you upload to the Service.
You may cancel your Subscription at any time through your account dashboard. We may suspend or terminate your access to the Service at any time if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period to comply with legal obligations, resolve disputes, or enforce these Terms.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your Subscription before they take effect.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any dispute arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, any legal action shall be brought exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Utmost Inc regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
If you have questions about these Terms, please contact us at:
Utmost Inc
Email: [email protected]
Website: opinionguard.com